Unfortunately, Lublu Scents does not accept returns. We know it's difficult to know if you'll love a candle without having the candle in front of you; please consider gifting your candle to a friend who would enjoy it.

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If your item is lost or damaged in transit, please contact us at lubluhelp@gmail.com and we will assist you further.

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If your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package is $9.00, you will be sent an invoice via email. If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the candles only. We cannot refund shipping cost on returned packages. 

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If a return to sender is processed and your package is not returned to us, you will be responsible for paying the full cost of a replacement candle, plus an additional $9.00 to cover the cost of shipping, if you would like a replacement sent. We cannot offer any refunds on orders that were not returned to us.

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If you have any other concerns, please reach out!