Unfortunately, Lublu Scents does not accept returns. We know it's difficult to know if you'll love a candle without having the candle in front of you; please consider gifting your candle to a friend who would enjoy it.
If your item is lost or damaged in transit, please contact us at firstname.lastname@example.org and we will assist you further.
If your package is returned to us, you will be responsible for the cost to reship the package. The cost to reship a package is $7.95, you will be sent an invoice via email. If you choose to receive a refund rather than have your order resent, you will be refunded for the cost of the candles only. We cannot refund shipping cost on returned packages.
If a return to sender is processed and your package is not returned to us, you will be responsible for paying the full cost of a replacement candle, plus an additional $7.95 to cover the cost of shipping, if you would like a replacement sent. We cannot offer any refunds on orders that were not returned to us.
If you have any other concerns, please reach out!